Customer care

At Metal Zinc, the happiness of our customers is our top priority.

We're committed to providing the parts and services you want, at the high quality you expect, delivered when you need them. No ifs or buts.

We're a family company that works hard for our customers, so you can be sure we’ll do what it takes. That’s why we make sure our representatives are always standing by to help if you need advice or assistance.

Call the customer care team on 832.252.9116 (business hours)or email [email protected]

WHAT MAKES METAL ZINC DIFFERENT?

Manufacture

Metal Zinc manufactures
At our headquarters, located north of Houston, near George Bush Intercontinental Airport, we have a 60,000 square feet manufacturing facility, where we make high quality precision made components. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

See for yourself
We welcome visitors to come visit our facility. You will be impressed!
If you would like a tour, contact your MZ representative.

Delivery

Metal Zinc delivers
Metal Zinc made the conscious decision not to invest in a fleet of delivery vehicles. Why? Simple; we can deliver anywhere at any time because we have an entire array of options for delivery services, and we’ll choose the delivery method that gives you the best value. This means that, unlike some companies, we won’t charge you the cost of returning an empty truck to our facility. You only pay for your shipment, with no added fee to cover the return trip.

View our freight policy in detail here.

Customer care

Metal Zinc communicates
Our customers are never in the dark when it comes to their orders or shipments. Once a purchase order is received, our team provides an electronic Order Acknowledgment, confirming the order within 24-hours of placing the order.
When your order is shipped, a detailed packing list is emailed to the customer, providing all the necessary shipping information along with the driver having a copy of the Packing List. Invoices are emailed within 24-hours of shipment and statements are sent on a weekly basis.

Feedback

Metal Zinc listens!
When customers have a suggestion, we take notice.

For example - Customers said they wanted a way to store our snap lock pipes at their location easily and not have to return our old metal stack racks. We switched to using a wooden shipping crate for the delivery of our snap lock pipes. This way, the wooden crates can be destroyed or recycled at your location, saving the inconvenience of storage and the cost of return.

We welcome your input!
If you have questions about our services, suggestions for improvements, or just wanna say 'Hi!' - get in touch!

More from Metal Zinc

Meet the MZ team
News from MZ
Careers with MZ
My MZ - your account